Головна » FAQ

QUESTIONS AND ANSWERS

Can the cost of shipping services change after the contract is signed?

No. The price specified in the shipping order at the time of its conclusion is fixed and cannot be reduced or increased during the validity of the signed order. That is, there will not be any additional payments.

What are the main issues that influence the shipping price?

When calculating the final freight price, we take into consideration the following:

  • Characteristics of cargo: its weight and volume. These specifications influence the choice of the optimal vehicle. Permitted weight, delivery conditions of the cargo are taken into account.

For example: It is necessary to deliver a machine weighing 5 tons, with overall dimensions of 2m * 2.5m * 2m (LxHxW). The client plans to deliver using a car with a cargo capacity of 5 tons. But this is impossible because a 5-ton truck has one axle and all 5 tons of cargo will press on it. Even if the carrier agrees to transport this machine, the car will not be able to pass weight and dimensional control on the border. This cargo requires a vehicle with 2 or 3 axles. Machines with a capacity of 10 tons are extremely rare in the international freight market due to their low profitability. Given this, we recommend to ship this cargo using a 20-ton truck with 3 axles. To reduce the shipping cost it is possible to transport it in the car transporting groupage cargoes

  • Type of cargo. These can be fluid, bulk, frozen cargo, perishable, oversized, groupage, etc. Each cargo category is provided different pricing.

For example: the cost of transportation in a refrigerator truck is about 20% higher than international transportation by a standard semi-trailer.

  • The route and its complexity: distance, toll roads, fuel costs in each country of transportation, ferry services, landscape features, road condition are taken into account.
  • Additional conditions: the need to prepare shipping documentation, agreed in advance additional days for loading/unloading or customs clearance. Seasonality should also be taken into account.

For example: Every European country provides Ukraine with a certain number of permits for trucks to cross the border. Every carrier executing international transportation in Europe must provide this permit when crossing the border. At the end of the year, the number of trucks which has these documents decreases sharply. Therefore, in the last weeks of the year the cost of transportation to popular destinations increases significantly.

What are the delivery times of cargo from Europe?

When calculating the delivery time of a cargo, we take into account not only the distance and speed of a truck. We mind such conditions:

  • Distance;
  • The route difficulty and the roads condition. The movement speed on mountain roads is much lower than on ordinary roads. Therefore, 100 km in Germany, the truck drives faster than 100 km in Montenegro. Unsatisfactory condition of roads in Ukraine slows down the truck speed in comparison with the European roads;
  • Time for passing customs control when crossing the border;
  • Weather conditions;
  • The working schedule of a vehicle driver according to AETR. This is a European agreement that regulates the work of vehicles drivers engaged in international road transport. This is a complex document, which, among many regulations, also defines the periods of work and rest of the driver during the run. Compliance with these requirements is strictly controlled.

How do you guarantees a safe goods delivery?

Every customer wants to have guarantees that his cargo will be delivered safely and undamaged. There are a number of measures aimed at fulfilling this condition:

  • Cars in proper technical condition are allowed to perform international transportation. The condition of the semi-trailer, its cleanliness, complete set and compliance with sanitary and hygienic norms are checked;
  • The driver must check the loading and securing of the load to prevent damage during transportion;
  • The route of the vehicle is carefully developed in terms of safety, the reliable stops for guarded trucks are obligatory. At the request of the customer, a convoy is provided to protect valuable goods during transportation;
  • When we provide our own transport, we apply CMR insurance to each shipment. When we provide the involved vehicle, the cargo is insured according to the forwarder’s liability insurance.